Jersey Mike's Subs

As someone with celiac disease, Jersey Mike's is generally one of the few restaurants I feel safe to eat at. It is very rare that I order food out because most restaurants have no allergy protocols. I have been to other Jersey Mike locations and they have always been very conscientious to avoid any cross contact with gluten containing products. However, I left this location feeling really anxious and discouraged. The employee who took my order seemed annoyed when I asked questions about their procedures to avoid cross contamination, something I've learned I have to do because not everyone is aware of how even a crumb from a knife could leave someone like me sick and in severe pain for several days to weeks. The meat slicer was my biggest concern because it had flecks of food all over it, even though she told me she just cleaned it. I was left with a choice to throw out my sandwich, uneaten, or take my chances and trust that it was only meat and cheese bits left on the slicer. To top all that off, she was careless in slicing the bread so one side was significantly thicker than the other side, and all the toppings and condiments were put on haphazardly so when I went to eat it, one half of the sandwich was very dry, while the other seemed to have all of the condiments and pickles. Please train your employees to follow celiac safe protocols and to be kind. I know it takes a little extra time and I all too often feel like a burden and annoyance having to ask these questions, but the alternative for me and others with celiac disease is risking not only being sick for a few days, but also causing irreversible damage to internal organs and nerves.

Person taking the order was very good. What happened to my order after that is a mystery. Sandwich was incorrect, but did contain some mysterious crunchy pieces that I definitely did not want. The cashier who rang my up was very nice, although she had to maneuver her way around the co-worker who was sleeping on the register. Disappointed.

This is the 3rd time I've been in this joint and I guess I can now say that my overall experiences have been disappointingly average. The service is always average, the sub procuring is average, the taste is average, the price is average, the whole vibe is average. I would also highly recommend against getting it "Mike's Way." That is unless you enjoy having oil & vinegar with a side of sub. Yes, the photos may not say so because I simply can not take a bad photo but it's definitely a sogwhich.